Stevenage Indoor Market - Shoppers Charter

Thank you for shopping at Stevenage Indoor Market.

Stevenage Borough Council and the Stevenage Indoor Market Traders wish to ensure that you enjoy your experience of shopping at the Indoor Market. We hope therefore that you found the stallholders to be courteous and helpful, that you were pleased with your purchase and that the wide choice and variety of goods and services on offer represented good value.

Should any problems arise the law entitles you to certain protection when shopping at the Indoor Market. These include:

•    Goods sold as new must not be faulty and must work satisfactorily.

•    Goods must be safe and fit for the purpose for which they were purchased.

•    Goods must be as described either verbally or on the label or packaging or otherwise

•    Services must be as described and carried out in a proper manner with the provider using reasonable skill and care. Services must be carried out within a reasonable time and at a reasonable price.

However, you are not legally entitled to compensation or redress if:

•    You have simply changed your mind over the colour, style, size, etc of the article, seen a cheaper product elsewhere or have no further use for the goods.

•    The goods contained defects, which were made known to you at the time of purchase, or as described by a notice.

•    The goods have been mistreated or used for a purpose for which they were not intended.

If you are not satisfied with the goods or services you have received from any trader whilst shopping at Stevenage Indoor Market you should follow these procedures:

1.    Approach the stallholder concerned, taking with you any receipts and explain the problem quietly and calmly. In most instances the problem is usually satisfactorily resolved at this stage.

2.    If you cannot remember the stall location or cannot reach an agreement with the stallholder please contact the Garages and Market Manager or telephone 01438 242242 and a member of staff will be pleased to assist you.

If you do not wish to follow this advice you may, of course, seek your own independent professional advice. Free advice on any consumer related matters is also available from Hertfordshire County Council, Trading Standards, Tel 08454 040506 (website or e-mail hert[email protected])

Market Office, Stevenage Indoor Market, Market Square
St. Georges Way, Stevenage, Herts, SG1 1EP